According to Gartner, "Leading-edge UCaaS providers build, operate and maintain the UCaaS stack in data centers they control. Digital workplace application leaders should focus on these types of solutions because they are expected to have the fastest pace of innovation."
Included in Magic Quadrant for Unified Communications as a Service, Worldwide:
TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises’ ranges of fixed (voice and data) and mobile devices grow and incorporate other services and communications-related asset tracking. These offerings include inventory tracking of cloud/consumption-based services; other IT-related services, such as unified communications and collaboration (UCC); voice over Internet Protocol (VoIP); and IoT expense management as enterprises embrace digitalization.
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Gartner Research, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, 30 July 2019.
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